Privacy Policy

Effective Date: 28 October 2026

At SHILOH AGRO NATURALS, accessible at https://shilohagronaturals.com/, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, place an order, contact us or use our services.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you interact with our website or business:

Personal Information

Full name
Email address
Mobile number
Billing and shipping address
City, state and PIN code

Order Information

Products purchased
Order details and quantities
Transaction references and payment status
Delivery and order history

Account Information

If you create an account on our website, we may collect your login details and account-related information. Passwords should be securely stored using appropriate website security practices.

Technical Information

When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, website usage data and cookies, depending on the website services enabled.

2. How We Use Your Information

We may use your information for the following purposes:

To process and confirm your orders.
To arrange payment processing and product delivery.
To communicate order confirmations and delivery updates.
To respond to customer enquiries and support requests.
To manage customer accounts and order history.
To improve our website, products and customer experience.
To prevent fraudulent transactions and unauthorised activities.
To send promotional offers, product updates and marketing communications where permitted and, where required, with your consent.
To comply with applicable legal and regulatory requirements.

3. Online Payments

Payments made through our website may be processed by third-party payment gateways or payment service providers.

SHILOH AGRO NATURALS does not intend to store complete debit card, credit card or banking credentials on its website. Payment information is handled by the relevant payment service provider according to its security and privacy practices.

Customers should review the privacy policies of the payment provider used for their transactions.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

Payment gateways and payment service providers.
Courier companies and delivery partners.
Website hosting and technical service providers.
Website security, maintenance and analytics providers, where used.
Professional advisers and government authorities where legally required.

These parties should receive only the information reasonably necessary to perform their services or meet applicable legal obligations.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve browsing experience and website functionality.

Cookies may help us:

Remember shopping cart items.
Maintain customer login sessions.
Improve website performance.
Understand website traffic and usage.
Support website security and functionality.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart, checkout or other website features.

Where applicable, analytics and advertising technologies may operate according to their own privacy settings and consent requirements.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Customers should use strong passwords and avoid sharing their account credentials.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order processing, customer support, accounting, legal compliance and dispute resolution.

Certain transaction and business records may need to be retained for periods required by applicable laws.

When information is no longer required, we will take appropriate steps to delete it or securely dispose of it, subject to applicable legal obligations.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Raise questions or complaints regarding the use of your information.
Opt out of promotional communications.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

9. Third-Party Websites

Our website may contain links to third-party websites, payment services or external platforms.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their respective privacy policies before sharing personal information.

10. Children’s Privacy

Our website and online services are intended for general customers and are not knowingly designed to collect personal information directly from children without appropriate consent or authorisation.

If we become aware that personal information has been collected from a child in circumstances requiring consent that was not obtained, we will take appropriate steps in accordance with applicable law.

11. Marketing Communications

We may send product announcements, offers or promotional messages where permitted by law and, where required, with your consent.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly.

Order confirmations, payment notifications and essential service communications may still be sent when necessary to fulfil your purchase.

12. Changes to This Privacy Policy

SHILOH AGRO NATURALS may update this Privacy Policy from time to time to reflect changes in our business practices, website features or applicable legal requirements.

Any updates will be published on this page with the revised effective date. We encourage visitors to review this page periodically.

13. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: SHILOH AGRO NATURALS

Email: shilohagronaturals@gmail.com

Phone / WhatsApp: 9141142945 / 9036413890

Business Locations: Tumkur and Banaswadi, Bangalore, Karnataka.

Website: https://shilohagronaturals.com/

Brand Tagline: Nature Preserved for a Healthier Tomorrow.

SHILOH AGRO NATURALS
Dehydrated Fruits • Vegetables • Powders • Food Ingredients