Refund and Returns Policy

Effective Date: 28 October 2026

At SHILOH AGRO NATURALS, customer satisfaction and product quality are important to us. We take care to process and dispatch orders responsibly. If you experience an issue with your purchase, please read our Refund and Returns Policy below.

1. Return Eligibility

Due to the nature of food products and hygiene considerations, we generally do not accept returns or exchanges for products that have been opened, used, consumed or tampered with.

However, we will review return or replacement requests in the following situations:

You received a damaged product.
You received an incorrect product.
The product received is expired or has an incorrect expiry or best-before date.
The product packaging is damaged, leaking or tampered with at the time of delivery.
The product has a verified quality issue.

All requests are subject to verification.

2. Products Not Eligible for Return

Returns will generally not be accepted in the following situations:

The customer changes their mind after delivery.
The product has been opened or partially consumed.
The product has been improperly stored or handled after delivery.
The original packaging, seal or label has been removed or damaged by the customer.
The return request is made without a valid reason or supporting evidence.

Nothing in this policy limits any rights available to consumers under applicable law.

3. Reporting Damaged, Incorrect or Defective Products

If you receive a damaged, incorrect or defective product, please contact us within 48 hours of delivery.

Please provide:

Your order number.
Product name and quantity.
Clear photographs or videos of the product.
Photographs of the outer packaging and shipping label, where applicable.
A brief description of the issue.

Our team will review your request and inform you of the next steps.

4. Refund Policy

A refund may be approved in the following circumstances:

The ordered product is unavailable and we cannot fulfil the order.
You receive an incorrect or damaged product and a refund is approved.
A verified product quality issue warrants a refund.
An order is successfully cancelled before dispatch, where applicable.

Once your refund is approved, it will be processed to the original payment method wherever possible.

Approved refunds are generally processed within 5–7 business days. The actual time taken for the amount to appear in your account may depend on your bank, payment provider or payment gateway.

5. Replacement Policy

Where appropriate, SHILOH AGRO NATURALS may offer a replacement instead of a refund for eligible damaged, incorrect or defective products.

Replacement availability will depend on product stock and delivery service availability.

If a replacement cannot be arranged, an eligible refund may be provided.

6. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been shipped or handed over to the delivery partner, cancellation may not be possible.

If an order is successfully cancelled before dispatch, the applicable refund will be processed according to our refund procedure.

Customised, specially prepared or bulk orders may have separate cancellation conditions, which will be communicated before order confirmation.

7. Return Shipping

If a return is approved because of an incorrect, damaged or verified defective product, SHILOH AGRO NATURALS will communicate the return or replacement arrangements.

Customers should not ship products back without receiving confirmation and instructions from our team.

8. How to Request a Refund or Replacement

To report an issue or request a refund or replacement, contact us using the details below:

Business Name: SHILOH AGRO NATURALS

Phone / WhatsApp: 9141142945 / 9036413890

Email: shilohagronaturals@gmail.com

Website: https://shilohagronaturals.com/

Business Locations: Tumkur and Banaswadi, Bangalore, Karnataka.

Please mention your order number in all refund, return or replacement communications.

9. Refund Processing Delays

If an approved refund has not appeared in your account within the stated processing period, please contact us. We will check the refund status with the relevant payment provider.

10. Policy Updates

SHILOH AGRO NATURALS reserves the right to update or modify this Refund and Returns Policy when necessary. Any changes will be published on this website with the revised effective date.

11. Contact Us

For questions about refunds, returns, replacements or order cancellations, please contact:

SHILOH AGRO NATURALS

Nature Preserved for a Healthier Tomorrow.

Dehydrated Fruits • Vegetables • Powders • Food Ingredients

Call / WhatsApp: 9141142945 / 9036413890